We have a strong corporate social responsibility culture. We practice impact outsourcing and collaborate with Amsha Vijana Initiatives, a local non-governmental organization registered in Kenya to change the lives of youth from marginalized and disadvantaged backgrounds. We do this by:
- Providing the youth with life skills and livelihood training;
- Supporting the youth in their endeavour with coaching and mentoring services; and
- Using our assignments to directly provide opportunities for gainful employment.
We support ongoing projects covering the poorer neighbourhoods and informal settlements of Nairobi. You will therefore, by working with us, be directly changing the lives and impacting the future of disadvantaged youth who are in the 15 to 25 years age bracket.
Advantages of selecting us
- Timely delivery of assignments
- Strong quality assurance procedures
- Strong data management and data protection protocols
- State-of-the-art call centre
- Up-to-date technology
- Application of optimization methodologies
- Robust security and risk management culture
- Secure premises
- Serene and conducive location
- Excellent relationship management
Our business operations and process support services include provision of:
- Experienced professionals and dedicated staff;
- Modern office equipment and earmarked facilities; and
- Credit management and debt collection.
We run a state-of-the art call centre working round-the-clock in Nairobi with a capacity of thirty well-trained personnel to handle:
- Acquisition calls
- Lead generation
- Inbound or outbound sales and order-taking
- Upselling and cross-selling
- Support service calls
- General enquiry
- Technical support
- Business support
- Loyalty and retention calls
- Collections
- Loyalty
- Retention
We have experienced and well trained staff to provide back office support to you in the following areas:
- E-mail management
- Chat support
- Transaction processing
- Reconciliations
- Data entry
- Data processing